The current state of returns

Flexible returns policies

With a shifting global commerce climate, flexible returns policies are no longer the exception but the rule. Forter research shows that 80% of shoppers are deterred by inconvenient policies and expect free returns.

The struggle between CX and security

However the tension merchants face between offering returns benefits while accurately identifying and preventing abusive behavior can be a struggle. On average, 8% of all returns are fraudulent, and returns abuse costs retailers an estimated $25B annually.

"Cyber-criminal fraud is no longer the only vulnerable area of your business. Customers are taking advantage of unprotected policies for their own benefit. And you are bearing the costs..."

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