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Hear how Kiwi tackled fraud and PSD2 to grow their business, post COVID

David Petrovic, Head of Fraud, Risk & Travel Insurance explains how better decisions enabled Kiwi to unlock millions in potential revenue.
Size Size・  1,001 - 5,000 employees
Customer Customer Since・  2016
Location Location・  Brno, Czech Republic
Products Products・  Trusted Conversions , 

Managing the dual threat of COVID and PSD2

In times of crisis where every legitimate booking counts, finding a partner with the right DNA to address a rapidly changing market is key.
Tell us about your organization and your role What was your fraud situation like before Forter? What pressures do you face during the holidays?
In times of crisis where every legitimate booking counts, finding a partner with the right DNA to address a rapidly changing market is key.
How did Forter earn your trust? What was the "Aha" moment when you realized the power of Forter? Why did you choose Forter? Why is Forter an important piece of your commerce strategy?
In times of crisis where every legitimate booking counts, finding a partner with the right DNA to address a rapidly changing market is key.
Why did you work with Forter to implement PSD2 solution? What impact did the solution have on your usage of 3DS? What advice would you give others thinking about their PSD2 strategy?
In times of crisis where every legitimate booking counts, finding a partner with the right DNA to address a rapidly changing market is key.
What has been the impact on your complete rate? How has Forter contributed to your revenue growth? How much additional revenue have you been able to generate by implementing Forter's PSD2 solution?

Key results

Forter helped Kiwi make better decisions and convert as many transactions as possible

40% ↓
chargeback rates
5%↑
PSD2 conversions
6% ↑
EU revenue
"A big portion of our sales come from Europe and the PSD2 regulation has come into effect in January this year, 2021. Forter has again been playing a very critical role in us managing that regulation, making sure that we introduce as little friction to the payment flow as possible."
David Petrovic ・ Head of Fraud, Risk & Travel Insurance

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