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Snipes optimizes eCommerce to enhance customer experience

Hear Jenna Flateman Posner, VP of Digital at Snipes, share why addressing fraud and abuse enabled them to make better decisions at every customer interaction.
Size Size・  1,001-5,000 employees
Customer Customer Since・  2019
Location Location・  Philadelphia, PA
Products Products・  Trusted Conversions , 

Fraudsters realize that there is no game...

Not having to worry about fraud had clear business impacts for Snipes, and helped the team build value for its customers and partners.
Tell us about your organization and your role What made it urgent to bring in a fraud solution? What was your fraud situation like before Forter?
Not having to worry about fraud had clear business impacts for Snipes, and helped the team build value for its customers and partners.
How did Forter earn your trust? What would you say to your peers evaluating Forter? How does partnering with Forter help drive innovation?
Not having to worry about fraud had clear business impacts for Snipes, and helped the team build value for its customers and partners.
Describe the implementation process What pressure did you face during the pandemic? What was the "aha" moment when you realized the power of Forter?
Not having to worry about fraud had clear business impacts for Snipes, and helped the team build value for its customers and partners.
What was the business impact of switching to Forter? What can you now do better than you could before Forter? How has Forter reduced the impact of fraud? What else have you been able to do with this load off your shoulders?

Key results

Addressing fraud helped Jenna become an instant hero at Snipes

400%↑
in online demand
50%↑
in approval rates
54% ↓
in chargeback rates
“I can sleep at night, which is awesome. I don't have to think about fraud. To be able to take that off the table, it made me into kind of an instant hero..."
Jenna Flateman Posner ・ VP Digital

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