Are your curbside pickups set up for long-term success?

Curbside pickups and returns have become critical initiatives as many merchants adjust to keep their customers and employees safe. However, rapid deployment of new systems coupled with spikes in customer demand require both technological and organizational agility.

Hear Capgemini and Forter discuss how businesses can optimize their BOPIS technology stack. They explore:

  • Optimizing the tech stack enabling you to offer curbside pickup/returns, including inventory systems, SMS and video chat, and fraud solutions.
  • How curbside pick-up enables brands to acquire new customers but also introduces the risk of fraud and abuse.
  • What happens after COVID-19? How to offer in-store or curbside pickup/returns in a sustainable and risk free way for your business in the new normal.

Watch now

Jennifer Conklin
Sector Lead, Unified Commerce, Capgemini
Colin Sims
COO, Forter
Aaron Eversoll
VP, Markering Development, Capgemini