Agenda

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Welcome to IMPACT!

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Trust: The Heart of Digital Commerce in the era of Agentic AI

Autonomous AI agents are set to transform digital commerce—driving efficiency, innovation, and competitive advantage. Join Michael and Liron as they share their vision for both the promises and risks shaping this new era.

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The Cutting Edge: What’s New at Forter

In an era defined by agentic AI, trust is more critical than ever. Join Forter’s Chief Product Officer as we unveil a forward-looking vision where trust is built into every step of the customer journey - powering personalized experiences and smarter decisions that give your business an edge.

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Crystal Ball: AI & the Future of Retail (and 3 questions you should be asking your organization tomorrow)

Key to any emerging trend becoming a reality is innovators who have the ability to shape markets and bring technology to life. In this panel, some of the industry’s brightest minds will discuss the emerging use cases and strategic opportunities presented by agentic AI, offering insights into how these innovations will define the future of digital commerce.

Networking Break

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Talk Payments to Me LIVE: Strategic Revenue Optimisation with Payments

Join Talk Payments to Me for a special LIVE episode, where our hosts take an inside look at the benefits, challenges, and best practices of using multiple payment processors — covering infrastructure considerations, routing efficiency, and tips to maximize performance without unnecessary complexity.

Breakout 1

The Full Picture: Quantifying the Business Impact of Abuse & Maximizing Value

Hidden forms of promo and refund abuse quietly erode margins - especially during the holiday shopping season. Embrace automation and learn proven tactics for identifying abusive behaviors across the customer journey while preserving a seamless experience for loyal shoppers.

Breakout 2

AI in Action: Emerging Risks & Market Readiness

AI is rapidly transforming digital commerce and with it comes a new set of challenges. In this breakout session, we’ll explore the emerging risks linked to the latest AI developments—from evolving fraud tactics to new threats to trust. Through a practical demo and hands-on training, gain a clearer understanding of how to navigate and respond to this new era of AI-driven change.

Lunch

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What the Fraud? LIVE: True Crime Stories in Fraud & Abuse

Join What the Fraud? host Doriel Abrahams as fraud leaders recount their most bizarre and audacious experiences, illustrating how near-unbelievable scenarios were identified, investigated, and resolved. Half cautionary tale, half masterclass in real-world fraud detection.

Breakout Transition

Breakout 1

Decode the Declines: Holistic Strategies to Increase Approvals & Auth Rates

Uncover the hidden reasons behind legitimate transaction declines by peeling back the layers of bank decline codes, from suspected fraud to insufficient funds. Gain clarity on how to minimize false declines and keep valid customers moving.

Breakout 2

Protecting Customer Touchpoints: The Importance of Account Protection

Fraudsters are targeting early touchpoints like account creation and login — putting both your customers and brand at risk. Understand how modern attackers exploit vulnerabilities and why proactive account protection is crucial for sustaining trust.

Breakout Transition

Main Stage

Risk vs. Reward in Digital Commerce Balancing Customer Experience, Cost, and the Next Wave of AI

In a world of rising consumer expectations—and with agentic AI increasingly interacting with online retailers on their behalf—how do leading merchants deliver seamless customer experiences while keeping costs and fraud in check?

This session explores how to strategically balance risk and reward by enabling smarter, autonomous decision-making that drives growth without compromise, while embracing the new wave of agentic AI.

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Leading the Charge: Decision Makers Talk Growth, Revenue, & Success in Digital Commerce

From AI-driven fraud threats to evolving consumer demands, the stakes for online businesses have never been higher. Forter’s Decision Makers reveal how they set priorities, allocate resources, and build teams that thrive in uncertainty, offering insider perspectives on forging impactful partnerships, adopting agile risk strategies, and staying ahead of industry shifts.

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EMEA IMPACT Awards

Recognizing outstanding individuals and teams from our customers who’ve pushed the boundaries in fraud prevention, payments optimization, and customer experience.

Networking Reception