FAQ
Event Information
Forter’s IMPACT Europe Conference creates the space digital commerce leaders have been asking for — a forum to connect, share best practices and hear how peers build great experiences across the customer journey.
IMPACT Europe will take place on Tuesday, 4 November at Convene 133 Houndsditch (133 Houndsditch, London EC3A 7DB, United Kingdom)
IMPACT attendees include merchants from around the globe representing the biggest names in apparel, beauty, digital services, food & beverage, hospitality, travel, and more. Key roles include digital, eCommerce, finance, fraud, operations, product and risk management.
The IMPACT Europe agenda is designed for discussion. We’ll have a series of main stage sessions and networking opportunities with expert advice on white-hot issues, including:
- Agentic AI and the future of retail
- Innovation to stay ahead of the competition
- Maximising customer lifetime value in competitive markets
- Navigating the evolving world of payments to maximise value and approval rates
- Turning industry benchmarks into actionable insights
- Thinking outside the box to optimise performance
- Tackling agentic AI and bots
- Protecting accounts to maximise customer trust
- And more
If you have additional questions, please contact [email protected]
Registration Information
With the Full Conference pass, you will get access to all sessions, networking opportunities, breakfast, lunch and refreshments throughout the day.
When you register, a confirmation email will be sent to the email address on file. If you did not receive or cannot locate the email, please contact [email protected].
When you register, you will be asked to include any dietary needs or restrictions you have.
Cancellation requests must be submitted in writing to [email protected] by 11:59 PM (GMT) on Friday, 31 October 2025, to be eligible for a full refund, less a processing fee. There will be no refunds for cancellations received after 11:59 PM (GMT) on 1 November 2025.
Yes, you can transfer your Full Conference pass to another person within your organisation. Transfer request must be sent to [email protected].
Travel & Accommodations
A discounted room rate is available at Hotel Saint London, a short 4-minute walk from the venue. You can book your room here. Inventory is limited.