FAQ

Forter’s IMPACT Europe Conference creates the space digital commerce leaders have been asking for — a forum to connect, share best practices and hear how peers build great experiences across the customer journey.

IMPACT Europe will take place on Tuesday, 4 November at Convene 133 Houndsditch (133 Houndsditch, London EC3A 7DB, United Kingdom)

IMPACT attendees include merchants from around the globe representing the biggest names in apparel, beauty, digital services, food & beverage, hospitality, travel, and more. Key roles include digital, eCommerce, finance, fraud, operations, product and risk management.

The IMPACT Europe agenda is designed for discussion. We’ll have a series of main stage sessions and networking opportunities with expert advice on white-hot issues, including:

• Agentic AI and the future of retail
• Innovation to stay ahead of the competition
• Maximising customer lifetime value in competitive markets
• Navigating the evolving world of payments to maximise value and approval rates
• Turning industry benchmarks into actionable insights
• Thinking outside the box to optimise performance
• Tackling agentic AI and bots
• Protecting accounts to maximise customer trust
• And more

If you have additional questions, please contact [email protected]

With the Full Conference pass, you will get access to all main stage sessions, networking opportunities, the evening reception, breakfast, lunch and refreshments throughout the day.

When you register, a confirmation email will be sent to the email address on file. If you did not receive or cannot locate the email, please contact [email protected].

When you register, you will be asked to include any dietary needs or restrictions you have. 

Cancellation requests must be submitted in writing to [email protected] by 11:59 PM (GMT) on Friday, 31 October 2025, to be eligible for a full refund, less a processing fee. There will be no refunds for cancellations received after 11:59 PM (GMT) on 1 November 2025.

Yes, you can transfer your Full Conference pass to another person within your organisation. Transfer request must be sent to [email protected]. 

A discounted room rate is available at Hotel Saint London, a short 4-minute walk from the venue. You can book your room here. Inventory is limited.