Impact powered by Forter
Menu
September 8, 2026 - London

Agenda

This agenda is designed for you. Main Stage brings bold ideas and big picture stories from leaders across commerce, payments, and risk. Breakouts dig into the specifics, like agentic commerce, payments, CX, and abuse, grounded in real merchant use cases. Tabletop Discussions get personal: small groups, facilitator led, working through what you're actually facing with people who get it.

Tuesday, September 8, 2026 - Convene 22

Impact Conference Day

8:00 - 9:00 a.m

Registration & Breakfast

9:00 - 9:10 a.m. Main Stage

Welcome to IMPACT!

9:10 - 9:35 a.m. Main Stage

Founder's Session: The Future of Retail

9:35 - 10:05 a.m. Main Stage

Innovation in the Age of AI: What's New at Forter

10:05 - 10:25 a.m. Main Stage

Merchant Showcase: Beyond Fraud

10:25 - 11:00 a.m.

IMPACT Labs & Networking Break

11:00 - 11:45 a.m. Breakout: Payments

Winning Across Borders: Payments Strategy for a Multi-Market World

11:00 - 11:45 a.m. Breakout: Customer Experience

The Abuse Epidemic: Why Your Best Customers Are Now Your Biggest Risk

11:45 - 1:00 p.m.

LUNCH

1:00 - 1:30 p.m. Main Stage

The Agentic Checkout: Who's Responsible When an AI Buys?

1:40 - 2:15 p.m. Breakout: Payments

The Rules Have Changed: What PSD3 and SCA Actually Mean for Your Business

1:40 - 2:15 p.m. Breakout: Customer Experience

From SEO to GEO: How Agents Discover Your Brand

2:25 - 3:00 p.m. Table Topic Discussion: Agentic Readiness

No One Has an "Agentic" Crystal Ball: What Should Merchants Actually Be Doing Over the Next 6 Months?

2:25 - 3:00 p.m. Table Topic Discussion: Customer Experience

Bridging CX and Customer Service: Closing the Handoff Gap

2:25 - 3:00 p.m. Table Topic Discussion: Payments

PSD2 in Practice, PSD3 on the Horizon: What Merchants Have Actually Learned

3:10 - 3:45 p.m. Table Topic Discussion: Leadership & Strategy

Fraud, Risk, and Payments: Who Actually Owns the Change?

3:10 - 3:45 p.m. Table Topic Discussion: Customer Experience

The Hidden Cost Per Return: Building a Real P&L Model

3:10 - 3:45 p.m. Table Topic Discussion: Payments

Payment Optimisation: Squeezing Revenue Out of Declines

3:55 - 4:15 p.m. Main Stage

What You Told Us Today (And Where We Go From Here)

4:30 - 6:00 PM

Networking Reception

  • Airplane on blue background
  • Burger on orange background
  • Dog on yellow background
  • Person holding a phone
  • Smiling person in hat
  • Person in red sweater
  • Classic burger on purple background
  • Red interior room with chair and plant
  • Statue of Liberty close-up on blue background
  • Person holding greens in green sweater
  • Puppy on yellow background
  • Person holding phone on orange background
September 8, 2026 - London

Be In The Room.

Join digital commerce leaders for a day of conversations, connections, and the ideas that shape what's next.

Questions? Email [email protected]