Agenda
Monday, October 20
Manhatta Restaurant
Networking Dinners
Join us for pre-conference roundtable dinners.
Tuesday, October 21
Breakfast
Main Stage
Welcome to IMPACT!
Main Stage
Trust: The Heart of Digital Commerce
Autonomous AI agents are set to transform digital commerce—driving efficiency, innovation, and competitive advantage. Join Michael and Liron as they share their vision for both the promises and risks shaping this new era.
Main Stage
The Cutting Edge: What’s New at Forter
In an era defined by agentic AI, trust is more critical than ever. Join Forter’s Chief Product Officer as we unveil a forward-looking vision where trust is built into every step of the customer journey - powering personalized experiences and smarter decisions that give your business an edge.
Main Stage
AI & the Future of Agentic Commerce
Key to any emerging trend becoming reality is the visionaries who can shape markets and bring technology to life. AI is now rapidly transforming digital commerce — creating groundbreaking opportunities alongside a new set of challenges. In this session, some of the industry’s brightest minds will explore the emerging use cases and strategic opportunities of agentic AI, while also confronting the evolving challenges — from sophisticated fraud tactics to new ways shoppers discover and buy. Walk away with actionable insights on how to navigate, prepare for, and thrive in this new era of AI-driven commerce.
Networking Break
Breakout 1
Beyond Points & Perks: The Future of Customer Loyalty
Today’s shoppers expect more than periodic discounts and status tiers – they’re looking for customized experiences tailored specifically to them. Learn how leading brands are moving beyond points and perks by unifying data to activate insights and deliver loyalty moments in real-time.
Breakout 2
Mitigating Friendly Fraud: Keeping Trust Without Taking Losses
Friendly fraud is rising — and it isn’t always so friendly. Identify the different types (from accidental chargebacks to deliberate misuse), measure their impact, detect first-party fraud and recover losses without jeopardizing genuine customer relationships.
Breakout 3
Approving More Revenue: Winning Strategies From Leading Issuers
Curious why certain transactions get declined? This is your opportunity to go straight to the experts. In this session, you'll hear directly from top issuing banks and the platforms that power them. Discover the reasons behind declines and gain practical insights on what you can do to drive higher authorization rates and approve more transactions.
Lunch
Main Stage
Beyond Benchmarks: What the Most Strategic Companies Are Doing Differently
You’ve invested in the best technology to reduce fraud and false positives, now it’s time to make sure it’s enabling your broader business goals. In this session, we’ll explore how the most successful teams work with Forter to unlock growth.
Main Stage
Partnering for Success: Creating Organizational Alignment for Better Results
Leading retailers increasingly recognize fraud, risk, and payments as revenue enablers rather than mere operational concerns. Learn how to optimize cross-functional collaboration to fuel stronger relationships, provide better customer journeys, and deliver better results.
Breakout Transition
Breakout 1
The Full Picture: Quantifying the Business Impact of Abuse & Maximizing Value
Hidden forms of promo and refund abuse quietly erode margins - especially during the holiday shopping season. Embrace automation and learn proven tactics for identifying abusive behaviors across the customer journey while preserving a seamless experience for loyal shoppers.
Breakout 2
What the Fraud? LIVE: The Age of Agentic
Join What the Fraud? host Doriel Abrahams as industry leaders share some early examples of how agentic AI is being put to work to enhance the customer experience while also keeping the bad guys at bay.
Breakout 3
VAMP: It’s Live: Navigating Visa’s Latest Updates
Visa’s upcoming Acquirer Monitoring Program merges fraud and service compliance ratios into a single program, impacting businesses globally. Explore merchant success stories, compliance best practices, and how to stay ahead of these evolving regulations.
Breakout Transition
Breakout 1
Striking Gold: Maximizing Customer Lifetime Value in a Competitive Market (Total Cost of Fraud)
Customer Lifetime Value can make or break your bottom line in a fiercely competitive market. Explore proven strategies and data-driven approaches to optimize every customer touchpoint, from acquisition to retention, and harness trust-based experiences that bolster long-term profitability.
Breakout 2
Protecting Customer Touchpoints: The Importance of Account Protection
Fraudsters are targeting early touchpoints like account creation and login — putting both your customers and brand at risk. Understand how modern attackers exploit vulnerabilities and why proactive account protection is crucial for sustaining trust.
Breakout 3
Talk Payments to Me LIVE: The Multiprocessor Advantage
Join Talk Payments to Me for a special LIVE episode, where our hosts take an inside look at the benefits, challenges, and best practices of using multiple payment processors — covering infrastructure considerations, routing efficiency, and tips to maximize performance without unnecessary complexity.
Networking Break
Main Stage
Digital First: How some of America’s most recognizable brands are winning a new generation of fans
As leading brands reinvent their business models to compete in a digital-first, customer-led economy, they’re unlocking new paths to growth — but also new vulnerabilities to fraud and abuse. At the heart of this digital transformation is the drive for sustainable growth through personalized engagement and deeper customer loyalty. The world’s leading QSRs who are at the forefront of building robust loyalty programs join us to share best practices, pitfalls, and how to fight loyalty fraud without compromising customer experience.
Main Stage
Raising the Bar: IMPACT Mentorship & IMPACT Awards
Recognizing outstanding individuals and teams who’ve pushed the boundaries in fraud prevention, payments optimization, and customer experience. Also spotlighting the IMPACT Mentorship Program, designed to foster the next wave of industry leaders.