Commerce teams generate enormous customer intelligence every day. The hard part is getting to the right insight at the moment it matters. Collecting, analyzing, investigating, and reporting on data by hand slows decisions, stretches teams, and delays revenue.
This is the gap between impact and process.
The data is there but time isn’t
Shortening the time from insight to action is today’s competitive advantage. Teams sit on top of an enormous amount of customer intelligence and still spend hours digging through it by hand. Fraud investigations. Dispute prep. Conversion analysis. Each requires context that doesn’t surface on its own, putting significant strain on teams to bring together the data to make the right decisions in extraordinarily short amounts of time.
Teams can already see the data. What they’re missing is fast access to the right piece of it, at the right moment and in the right context.
You set the agenda and agents get it done
Forter Prism, the industry’s leading enterprise-grade agentic suite built on our network of over two billion shoppers and nearly one million merchants, is now extending to a team of purpose-built Forter Agents.
Each agent supports a specific workflow your team manages manually today, going beyond conversation to turn time-consuming tasks into insight and action — with Forter Agents, you can:
- Automate repetitive investigative and analytical work
- Surface the right data and recommendations at the right moment
- Help you spend less time in the weeds and more time on strategy and optimization
“The merchants winning right now are the ones who can move from signal to action faster than their competitors and that gap only grows,” said Vince Koh, Global Head, AWS Digital Commerce. “Forter’s agents ground fraud and revenue decisions in a network of two billion shoppers, giving commerce teams that edge.”
Meet your new team of Forter Agents
- Analytics Agent: Surfaces immediate insights across risk analysis, transactions, decision rationale, business performance, and customer profiles so merchants can react faster.
- Dispute Agent: Automates the chargeback dispute process to help businesses recover more revenue with less manual effort.
- Abuse Agent: Builds best-practice policies to protect the bottom line and customer experience from returns, promotion, loyalty and other emerging forms of abuse.
- Payments Agent: Drives higher conversions by monitoring performance and delivering specific recommendations to increase authorizations.
- Integration Agent: Helps teams deploy Forter up to three times faster by connecting it to existing systems through an AI coding assistant, increasing speed to value and reducing implementation time.
Transform your intelligence
There’s a real difference between having access to data and having it where work actually happens. Forter MCP (Model Context Protocol) extends our commerce intelligence into the AI tools your teams already use, including Claude and ChatGPT.
Your team can now understand performance trends, investigate specific transactions, and generate executive summaries directly inside the tools they’re already working in, with the same permissions and security controls your organization requires.
We’ve always built AI for the people behind commerce. Agents, and the infrastructure that connects them to your workflows, are the next era of that.
Learn more about the full suite of Forter Agents here.
