Digital Insights

Curated resources focused on customer experience and digital trends

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Decision Makers

How Siân is redefining fraud with a customer-first approach

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Article

Make Sure Your Loyalty Programs Aren’t Abuse Liabilities

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RESEARCH

2023 Trust Premium Report

A global survey exploring the relationship between consumer shopping habits and brand trust
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How much more would you be willing to spend with a brand you trust (compared to a brand you do not trust?)
Excerpt from Forter's Trust Premium Report on consumer spending with trusted brands
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WHAT THE FRAUD?

Live from MRC with Alexander Hall

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Article

Why Fraudsters With AI Will Replace Fraudsters Without AI

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Event

Full sessions and key takeaways from the 2023 IMPACT conference

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Featured Topics

In the bustling world of digital commerce, your customer experience (CX) is like a digital red carpet for your brand — where seamless experiences, personalized service, and speedy delivery are the VIP treatment that turns casual browsers into loyal customers.

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Building trust doesn’t end with just a single transaction – it’s a lifelong journey. Capturing a customer’s lifetime value (CLTV) means cultivating long-term relationships through positive interactions and a pleasant shopping experience.

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Policy abuse is like a game of chess, where fraudsters (and sometimes legitimate customers) challenge retailers by exploiting loopholes to abuse a policy for profit – undermining the integrity of your customer experience and creating a loss of revenue for your business.

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