Digital Insights
Curated resources focused on customer experience and digital trends
How Instacart's Shivendra Kishor draws inspiration from the court and the kitchen
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2023 Trust Premium Report
Abuse in eCommerce
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In the bustling world of digital commerce, your customer experience (CX) is like a digital red carpet for your brand — where seamless experiences, personalized service, and speedy delivery are the VIP treatment that turns casual browsers into loyal customers.
Building trust doesn’t end with just a single transaction – it’s a lifelong journey. Capturing a customer’s lifetime value (CLTV) means cultivating long-term relationships through positive interactions and a pleasant shopping experience.
Policy abuse is like a game of chess, where fraudsters (and sometimes legitimate customers) challenge retailers by exploiting loopholes to abuse a policy for profit – undermining the integrity of your customer experience and creating a loss of revenue for your business.