“Forter’s Policy Builder lets me create policies that run in the background and automatically decline customers that we find tend to be policy abusers. It gives me peace of mind knowing I can just set and forget policies, and Forter’s solution will take care of them for me.”
Kyle Jackson
Fraud Analyst
Brooklinen is a leader in the direct-to-consumer home essentials market known for offering stylish, luxury-grade products that wrap customers in comfort.

Brooklinen increases approvals to ensure more good customers lounge in luxury

Higher sales, expanded product lines led to more opportunities for fraud and abuse

Customers flock to Brooklinen for its signature experience: hassle-free shopping and a curated selection of premium comfort products. However, with success and expansion came challenges. The company faced an influx of policy abusers, particularly resellers and reshippers who were reselling items at discounted or inflated prices on third-party sites.

Seamless integration with Shopify Plus leads to a cozier customer experience

By harnessing the Trust Platform’s integration with Shopify Plus, along with Forter’s Policy Builder capabilities, Brooklinen has a solution that acts like a high-thread-count security blanket — assessing the identity behind each transaction and automatically declining orders from potential policy abusers, including resellers and serial returners. This ensures that genuine customers continue to enjoy a cozy, friction-free shopping experience.

A cozier experience, leading to more quality customers and increased comfort:

  • 99.87% approval rate
  • $1.5 million in revenue saved from reseller/reshipper abuse
  • 0.02% chargeback rate

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