flaschenpost Pours More Profits, Delivers Trust
flaschenpost reduces chargebacks and increases approval rate with smoother deliveries
Rapid growth leads to challenges in managing SEPA Direct Debit transactions
The company’s rapid growth brought on a unique set of challenges. flaschenpost’s previous manual, rule-based fraud solution consumed significant internal resources. The biggest hurdle was managing fraud, particularly with SEPA Direct Debit transactions, a popular payment method in Germany. Unlike credit card transactions, SEPA DD transactions lack instant verification, making them vulnerable to fraud through empty bank accounts or stolen identities.
Seamless integration and automation create better delivery experiences
After rigorously testing Forter’s Trust Platform against a competitor for 90 days, flaschenpost concluded Forter’s automated fraud decisioning to be superior. The team found Forter’s ability to accurately identify the true identity behind transactions unmatched — even when fraudsters tried everything to obscure their tracks, from changing email, shipping, and IP addresses to new devices altogether. This capability allowed flaschenpost to halt serial fraudsters and abusers effectively.
A better customer experience led to stocking-up on profits, smoother deliveries, and reduced spills:
- >98% approval rate
- Chargeback rate reduced by 63%
- Optimizing every delivery boosted customer satisfaction and delivered an enhanced ROI
