Koio elevates every step with a 99.4% approval rate
“Forter’s solution has been transformative for us. The easy integration with Shopify Plus and stopping more fraud allowed us to focus on what we love – crafting premium quality products. With Forter handling fraud, we can dedicate more time to making sure our customers get the experiences they deserve.”
Chris Wichert
Co-Founder & CEO
Koio, known for its luxurious handcrafted Italian leather sneakers, represents the pinnacle of modern design, sustainable craftsmanship, and unmatched comfort.
Koio steps ahead in style by reducing chargebacks and approving more good customers
The Challenge
High-quality footwear and seasonal trends lead to increased fraud pressure
Every pair of Koio shoes is a masterpiece, meticulously crafted by 42 artisans before stepping into the customer’s hands. However, their success came with hurdles. The high value of their products made them prime targets for fraud, particularly during busy shopping seasons.
The Solution
Seamless integration leads to better customer experiences
Koio transitioned from its previous rules-based system to Forter’s comprehensive fraud management, seamlessly integrating with Shopify Plus. Forter’s reputation for delivering tailored, identity-based solutions and expansive network was the perfect fit.
The Results
A comfier customer experience by stepping up approvals and reducing chargeback footprints:
- 99.4% approval rate
- 0.02% chargeback rate
- Eliminated manual reviews and freed Koio’s team to focus on enhancing customer experience
