Agenda

9:00 am

Registration & Breakfast

10:00 am

MAIN STAGE

Trust: The Heart of Digital Commerce

Having recently celebrated the company’s 10th anniversary, Forter’s co-founders will reflect on the evolution of digital commerce and some of the mega-trends shaping the industry’s tomorrow

Michael Reitblat

CEO & Co-Founder

Forter logo
Scott Buchanan

Scott Buchanan

Chief Marketing Officer

Forter logo
10:15 am

Main stage

Product Innovations: Unleash the Power of the Network

Our team will showcase the latest innovations with the Forter Trust Platform for digital commerce

Oksana Ryan

Oksana Ryan

Director, Product Marketing

Forter logo
Ghislaine Sefrioui

Ghislaine Sefrioui

Director of Product

Forter logo
10:45 am

Main stage

Unlocking AI: Redefining Fraud Management in the Age of Accessibility

Join us as our experienced panelists guide you through an exploration of AI’s powerful impact on everything from fraud prevention to customer service. Key learnings:
- Explore how AI is reshaping customer interactions and enhancing user experiences
- The part AI is playing in the evolving strategies of fraudsters and fraud fighters
- AI’s imprint on the fraud domain over the next decade

Deniz Ertan

Senior Director, Risk

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Frank Badalamenti headshot

Frank Badalamenti

Principal, Cyber, Risk & Reg - Data Risk & Privacy

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Doriel Abrahams

Head of Risk in Operations

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11:15 am

Lounge

Networking Break

11:30 am

Main Stage

How to Make Friends & Influence Infosec

Hear from identity experts across industries as they share strategies for building collaborative ‘fraud fusion centers. As part of the panel, we’ll explore the question, “when it comes to eCommerce, what level of trust needs to be established and when within the digital customer journey?”:
- Understand how identity applies differently to different functions at different points in the customer journey
- Gain insights on the metrics that matter most and the key stakeholders you should be engaging

Jude Sylvestre

Senior Director, Cyber Security

Hilton Worldwide logo
Ian Glazer

Ian Glazer

Founder & President

Weave Identity logo
Allison Miller headshot

Allison Miller

Founder & Principal

cartomancy labs logo
Gunnar Peterson

Gunnar Peterson

CIO

Forter logo
12:00 pm

Main stage

Stories of Innovation: Maximizing Customer Value

This session will feature “TED talks” style senior leaders showcasing how innovation is key to enhancing the customer experience and driving profitability

Noam Paransky

Noam Paransky

Chief Omni and Innovation Officer

Tapestry logo
Suzanne Krpata headshot

Suzanne Krpata

Chief Operating Officer, Customer Experience

SAP logo

Matthew Southworth

CSO

Andrea Montero Headshot

Andrea Montero

Director, Core Product

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12:45 pm

Lunch

1:45 pm

Breakout A

Customer Experience: The Crucial Lever in Profitability & Growth

Dive into the art of creating unforgettable first impressions with best practices in designing seamless customer journeys and identifying critical metrics for your team’s CX success. Key learnings:
- Learn how data-driven, decision making is key to a holistic CX approach
- How fraud prevention can enhance your customer experience and not create undue friction

Matthew Vorcheimer

Matthew Vorcheimer

VP, Digital Product Management

Total Wine logo
Jean-Paul Feidt

Jean-Paul Feidt

Lead Payment & Fraud Management

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Andrew Leibowitz

Andrew Leibowitz

SVP, Client Success

Breakout B

ATO Prevention: Enhancing Security without Compromising User Experience

Explore the balance between security and customer experience in a conversation about assembling the ultimate fraud-fighting team and addressing identity-based fraud without added friction. Key learnings:
- Learn how to strike the delicate balance between security measures and a frictionless user experience.
- How to integrate threat intelligence, machine learning, and real-time monitoring to stay ahead of the threat of account takeover.
- Tactics employed by cybercriminals in the modern digital era and understand the vulnerabilities they exploit.

Leo Lins

Leo Lins

Sr. Fraud & Compliance Ops Manager

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John Mattas

John Mattas

Founder

Kevin Yao

Kevin Yao

Head of Technology - NA

Breakout C

Payments Ecosystem: Pushing Intelligence to the Edge of the Network

Navigate the ever-changing payments landscape, learning from leaders about future planning and leveraging timely intelligence to enhance trust and conversions. Key learnings:
- How to build trust with issuers
- Creating more opportunities to convert more authorized transactions and the type of uplift you can expect
- How to create greater scalability across the different types of issuer technology

Ainsley Johnston

Ainsley Johnston

Product Management Cyber and Intelligence Solutions (C&I)

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Jonathan Borman

Jonathan Borman

Head of Fraud Partnerships

Capital One logo
Jeff Hallenbeck

Jeff Hallenbeck

Head of Financial Partnerships

Forter logo
2:40 pm

Transition

2:50 pm

Breakout A

Measure What Matters: The Critical Metrics You’re Not Tracking (Yet)

Experience the transformational power of key metrics as we explore how intelligent decision-making and strategic reporting can steer brilliant business outcomes.
- Gain an understanding of the significant role that strategic metrics like customer lifetime value play in driving business outcomes.
- Learn how organizations have use strategic metrics to uncover hidden opportunities, streamline operations, and enhance efficiency.

Emina Zahirovic

Emina Zahirovic

Associate Director, Global Payments

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Limor Sinay

Limor Sinay

VP Global Solutions Consulting

Forter logo

Breakout B

Inspiring Loyalty: Build, Grow & Protect Your Loyalty Program

Discover creative strategies used by industry leaders to inspire loyalty and delve into the critical decisions needed to safeguard these programs in a challenging economic landscape.
- Learn how to leverage these strategies to not only retain customers but also foster brand advocacy and lasting loyalty.
- Delve into the critical decisions required to safeguard loyalty programs and reward loyal customers.

Cecilia Robertson

Program Manager, Trust & Safety

Michelle Grant

Michelle Grant

Director, Industry Insights

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Ghislaine Sefrioui

Ghislaine Sefrioui

Director of Product

Forter logo

Breakout C

Chargeback Predictability & Profitability: You Can Have It All with Chargeback Recovery

During this session we’ll take a closer look at some of the common myths associated with chargebacks and what retailers can do to have MORE control.
- You have more control than you know - we’ll show you how
- Understand how chargebacks can be a profitability driver

Christopher Larryant

Christopher Larryant

Director of Business Development

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Andrea Montero Headshot

Andrea Montero

Director, Core Product

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3:45 pm

Break

4:00 pm

Main stage

The Point of No Return: How to Make Life Easier for Customers & Impossible for Fraudsters

From returns to INR and resellers, successful leaders share how they measure the total cost of abuse and their strategies for implementing effective policies. Key takeaways:
- How to understand the impact of false positive on the overall customer experience
- How to create the right balance between customer experience and safeguarding against common areas of abuse like resellers and returns
- How to provide a comprehensive perspective to key stakeholders and measure the metrics that matter

Brian Davis

Brian Davis

Global Senior Director, Digital Product

Adidas logo
Chris Tener

Chris Tener

Director, Global Digital Loss Prevention

Nike logo
Ozge Tuncel Ozcan

Ozge Tuncel Ozcan

Chief Customer Officer

Forter logo
4:30 pm

Main stage

Decision Makers: No Risk, No Reward

Within their organizations, decision makers are the audacious ones. Unconcerned with the status quo, they make moves designed to free themselves — and their teams — from the stress of fraud prevention.

Sean Condon

Sean Condon

VP, Omnichannel

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Siân Woods

Siân Woods

Senior Head of eCommerce Risk & Fraud Operations

Raymond Huynh

Raymond Huynh

Head Risk

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Jenna Flateman Posner

Jenna Flateman Posner

Chief Digital Officer

Solo Brands logo
David Coates

David Coates

Director Customer Marketing

Forter logo
5:00 pm

LIBERTY BISTRO / LE BAR

Networking Reception

Join us post IMPACT at Liberty Bistro/Le Bar. Enjoy delectable bites, craft cocktails, stunning view of the Hudson and chance to connect and network with your peers.

SPONSORED BY

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