October 14, 2026 - New York City

2026 Agenda

This agenda is designed for you. Main Stage brings bold ideas and big picture stories from leaders across commerce, payments, and risk. Breakouts dig into the specifics, like agentic commerce, payments, CX, and abuse, grounded in real merchant use cases. Tabletop Discussions get personal: small groups, facilitator led, working through what you're actually facing with people who get it.

Tuesday, October 13 - 7:00 PM - Manhatta

Networking Dinners

Join an exclusive group of leaders the night before IMPACT for an interactive roundtable dinner and networking event. Connect with fellow attendees, exchange ideas, and explore emerging trends while enjoying a five-course dining experience 60 floors above Manhattan.

Wednesday, October 14, 2026 - Spring Studios

Impact Conference Day

8:00 - 9:00 AM

Registration & Breakfast

9:00–9:10 AM Main Stage

Welcome to IMPACT 2026

9:10–9:35 AM Main Stage

Commerce is Being Rewritten: Founders Fireside Chat

9:35–10:10AM Main Stage

Innovation in the Age of AI: What's New at Forter

10:10–10:35 AM Main Stage

Merchant Showcase: Beyond Fraud

11:15–11:45 AM Breakout: Agentic

The Identity Gap: How do you tell a trusted agent from a bad bot?

11:15–11:45 AM Breakout: Payments

The Agentic Checkout: Is your Payments Stack Ready?

11:15–11:45 AM Breakout: Customer Experience

The Abuse Epidemic: A Problem for All, but Who Actually Owns it?

11:45–1:00 PM

LUNCH

1:00–1:30 PM Main Stage

Leading Through The Shift: How Senior Commerce Leaders Are Navigating Change Right Now

1:40–2:10 PM Breakout: Agentic

If an agent commits fraud, who pays? The liability gap nobody has solved.

1:40–2:10 PM Breakout: Payments

Mixed signals: how should you be thinking about identity and data in the agentic age?

1:40–2:10 PM Breakout: Customer Experience

Beyond the Return: How Much is Policy Abuse REALLY Costing You?

2:20–3:05 PM Table Topic Discussion: Agentic

A Self Assessment: How Ready is Your Business for Agents…Really?

2:20–3:05 PM Table Topic Discussion: Leadership & Strategy

Sizing the prize: making the investment case before you have the data

2:20–3:05 PM Table Topic Discussion: Payments

What’s Killing Your Conversion Rate: The Gap Hiding in Plain Sight

2:20–3:05 PM Table Topic Discussion: Customer Experience

A World Without Humans: How do you Build Loyalty When You’re Dealing with a Bot

2:20–3:05 PM Table Topic Discussion: Leadership & Strategy

A view from the top: Peer Lessons in Leadership

2:20–3:05 PM Main Stage

Same Stack, New Channel: Strengthening Decisioning as You Scale

3:05–3:20 PM

networking break

3:20–4:05 PM Table Topic Discussion: Agentic

From SEO to GEO: making sure your brand is seen by agents

3:20–4:05 PM Table Topic Discussion: Payments

The payments stack you have vs. the one you need

3:20–4:05 PM Table Topic Discussion: Leadership & Strategy

Governance and controls: who decides what agents can do on your behalf?

3:20–4:05 PM Table Topic Discussion: Customer Experience

Solving the abuse conundrum: who owns it, and what do you actually do?

3:20–4:05 PM Table Topic Discussion: Customer Experience

Bridging CX and Customer Service: Closing the Handoff Gap

4:10–4:30 PM Main Stage

What Do You Believe Now That You Didn't Believe This Morning?

5:00-7:00 PM NETWORKING

Networking Reception at City Vineyard

October 14, 2026 - New York City

Be In The Room.

Join digital commerce leaders for a day of conversations, connections, and the ideas that shape what's next.

Questions? Email [email protected]