Forter customer since 2016
Using Analytics to Reduce Friendly Fraud and Chargebacks
Manual reviews result in added friction and delayed decisions
In the past, Kiwi.com used a solution that required manual reviews adding friction, delaying decisions, and unhappy customers. Manual reviews took an average of five minutes to finish making the solution unscalable. Kiwi.com needed a solution that could keep up with its 140% annual growth without compromising accuracy.
Focus on improving experience and supporting growth
Kiwi.com wanted a fully automated solution that eliminated the need for manual reviews and delivered instant, accurate decisions for every transaction. The company needed a solution that enabled it to provide customers a streamlined and seamless experience. The solution also needed to be scalable allowing for exponential growth.
Delivering fast, seamless, hassle free experience
Forter’s Payment Fraud Protection Solution has eliminated the need for manual reviews and decreased chargebacks by 40%. With Forter, Kiwi.com provides customers a fast, seamless, and hassle-free online travel booking experience. In addition, fraud prevention solution will scale alongside Kiwi.com’s 140% growth.
Our team is here to help
Schedule a custom demo to learn more about how Forter can help your business