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Navigating New Heights

How Kiwi.com ascended to new altitudes with a 97% approval rate
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With Forter, we've found a fraud prevention solution that is just as centered around the customer as we are. That's better for our customers and better for our sales.
Juraj Striezenec
CFO
Kiwi.com, a trailblazer in travel, has always been at the forefront of the travel world with its revolutionary Virtual Interlining technology. This technology allows customers to combine flights from non-partnering airlines into a single itinerary, often leading to significant cost savings and unique travel opportunities.

Using Analytics to Reduce Friendly Fraud and Chargebacks

CHALLENGE

Manual reviews result in added friction and delayed decisions

In the past, Kiwi.com used a solution that required manual reviews adding friction, delaying decisions, and unhappy customers. Manual reviews took an average of five minutes to finish making the solution unscalable. Kiwi.com needed a solution that could keep up with its 140% annual growth without compromising accuracy.   

STRATEGY

Focus on improving experience and supporting growth

Kiwi.com wanted a fully automated solution that eliminated the need for manual reviews and delivered instant, accurate decisions for every transaction. The company needed a solution that enabled it to provide customers a streamlined and seamless experience. The solution also needed to be scalable allowing for exponential growth.

SOLUTION

Delivering fast, seamless, hassle free experience

Forter Payment Optimization has eliminated the need for manual reviews and decreased chargebacks by 40%. With Forter, Kiwi.com provides customers a fast, seamless, and  hassle-free online travel booking experience. In addition, fraud prevention solution will scale alongside Kiwi.com’s 140% growth.

More on Payment Optimization

Forter is proud to be powered by AWS

Forter’s Fraud solution is solely powered by AWS. Forter uses EC2 VMs to run the decision engine and related components. We use AWS Cloudfront to serve our JS SDK, which merchants incorporate into their website. Our Decision systems and Portal use AWS Relational Database Service (RDS) to manage internal state and configuration. We also rely on AWS ElastiCache - a caching layer which we use to maximize our decision latency.

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