An abusive customer receives their order, but
falsely claims that they didn’t receive their
order – usually to receive a full refund or
another order at no cost.
After an abuser files a claim, a merchant’s team
needs to evaluate the claim and determine
how to respond – providing a full refund,
declining the request, or some other action
based on company policies.
For most merchants, their teams will likely
assume the claim request is legitimate and
approve a claim to ensure a positive customer
Forter’s Item Not Received
Abuse Protection enables
merchants to identify and stop
Item Not Received (INR) abusers.
Protect your Business’ Bottom Line from Abusive Claims
Proactively Prevent Abuse
Accurately distinguish between abusive and legitimate claims so you can protect your business before repeat abuse occurs
Elminate the Costs of Abuse and Fraud
Protect your business’ bottom line by identifying and stopping INR abusers, so you can cut the costs of refunds, replacements, processing, and more for abusive claims.
Promote a Best-in-Class Customer Experience
Ensure that all legitimate Item
Not Received claims are always accepted to provide the best customer experience possible – all without the fear of abuse or fraud.
Forter’s real-time, fully integrated fraud platform protects merchants from Item Not Received abuse so that they
can protect their bottom-line from abuse, all while supporting legitimate customers and their claims.
Real Time Decisioning Across the Customer Journey
Your business is fully protected from
abusive behaviors across every touchpoint. Receive actionable approve/decline decisions instantly to maximize INR efficiency and improve the overall customer experience
Tailored to Your Business
Through an ongoing partnership, Forter’s platform is completely tailored to your unique business – your business policies, risk appetite, and more – and how you want to handle abuse.
The Global Merchant Network
Identify repeat abusers by leveraging the power of a Global Merchant Network that has seen legitimate and abusive user behavior across a global network of 620+ million users.
Forter's proprietary identity linking capabilities uncover hidden connections between user accounts to identify
and stop abusers who may be trying to conceal their
Get an in-depth view of your business and track
returns activities from one easy to use dashboard.